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Frequently Asked Questions

Here, we have compiled answers to the most common questions to guide and inform you about our services. Whether you are a patient or a healthcare professional, you will quickly find useful information on this page.

If you don’t find your answer here, our team is available to assist you.

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Common Questions

MerciDocteur is a digital platform designed specifically for healthcare facilities. It allows you to efficiently collect, analyze, and manage your patients’ reviews.

In other words, it’s your tool to measure your patients’ satisfaction and continuously improve the quality of your services.

With our platform, you can send personalized surveys to your patients to learn their opinion on their stay or consultation. The responses to these surveys allow you to identify your facility’s strengths, as well as areas for improvement.

This allows you to implement concrete actions to offer an ever more satisfying experience to your patients.

MerciDocteur offers you complete visibility over your e-reputation. You can centralize all reviews from different platforms (Google, Facebook, etc.) and respond to them directly.

This allows you to highlight positive comments and proactively manage negative reviews.

Electronic satisfaction surveys (E-Satis) are an essential tool for measuring patient satisfaction.

MerciDocteur supports you in this process by offering you tools to increase your patients’ response rate, simplify the response process, and analyze the results in depth.

Your Google My Business listing is your online storefront. MerciDocteur helps you optimize it to attract new patients.

We guide you in creating and updating your listing, and offer advice to improve your local SEO.

Yes, our solution is flexible and adapts to all types of healthcare facilities, whether it’s a clinic, a hospital, a medical practice, or a specialized center.

The protection of personal data is a priority for us. We strictly comply with current regulations, including GDPR and HDS standards, to ensure the security and confidentiality of your patients’ data.

We offer personalized support throughout your project. From the implementation of the solution to the analysis of results, our teams are available to help you make the most of MerciDocteur.

By choosing MerciDocteur, you improve your patients’ satisfaction, strengthen your online reputation, optimize your quality approach, and gain visibility on the Internet.

To get started, we offer a personalized demonstration of our platform. We will take the time to discuss your specific needs with you in order to offer you a tailor-made solution.

Yes, MerciDocteur is a constantly evolving solution. We regularly work to improve our platform to offer you even more features and address the new challenges of the healthcare sector.