Improve the patient experience in clinics and hospitals
MerciDocteur supports healthcare facilities in improving their quality approach and managing their online reputation.
Expert support to address your facility's challenges
Strengthen your patients’ trust with a well-managed e-reputation
In the healthcare sector, your facility’s online perception plays a decisive role in patients’ choices. With MerciDocteur, benefit from tailored support to optimize your online reputation and improve the patient experience.
Our solutions include:
Patient review management: Collect and leverage your patients’ feedback to build trust and attract new patients.
Optimizing your Google My Business profile: Ensure a complete and attractive online presence to appear at the top of local searches.
Customized satisfaction surveys: Gain valuable insights to tailor your services to patient expectations.
Improving quality processes: Integrate patient feedback into a continuous improvement process and increase your IFAQ subsidies.
Don’t let an unmanaged e-reputation hinder your facility’s development. With MerciDocteur, turn every patient feedback into an opportunity for improvement and growth.
patient experience
- Generate customized satisfaction surveys
- Synthesize patient feedback and analyze the results
Online Reputation
- Easily manage your patients’ reviews
- Track the evolution of your rating and online reputation
Local SEO
- Optimize your Google My Business page
- Appear more clearly
in Google search results
E-satis and IFAQ subsidies
Improve the number of responses and the satisfaction rate
Increase your IFAQ subsidies
Software to support you in your quality processes
patient experience
Get rid of paper satisfaction surveys, which are neither ecological nor practical. MerciDocteur allows you to generate customized satisfaction surveys according to your facility’s needs.
Did you know?
A study conducted by the French Institute for Patient Experience (IFEP) indicates that 88% of respondents believe that sharing “patient experience is useful for healthcare professionals to” improve their professional practices.
E-Satis and IFAQ Subsidies
Increase the number of responses to the E-Satis questionnaire and the overall satisfaction rate. MerciDocteur supports you in easily interpreting and comparing results using our indicators.
You integrate patient feedback into your quality processes and increase your IFAQ subsidies.
A tool dedicated to online reputation
for clinics and hospitals
E-reputation
Don’t let a bad rating and negative reviews harm your reputation! Reassure your future patients through better management and leveraging of patient reviews. Improve your visibility and facilitate recruitment at your facility.
Did you know?
8 out of 10 patients read reviews before choosing a healthcare facility, and 1 out of 2 patients refuses to consult if the rating is below 3 out of 5
Local SEO
Our expert teams advise you and fully optimize all elements of your Google My Business page.
You appear more clearly in Google suggestions and increase your visibility.
Did you know?
93% of internet users choose their establishment from the top 3 results suggested by Google
Tailored solutions across the entire spectrum
of patient feedback for clinics and hospitals.
E-reputation: What impact for your healthcare facility?
Private Clinics Study
Public Hospitals Study
Why is there a discrepancy between the quality of hospital services and their e-reputation? Discover the results of our study conducted on the Google pages of 617 hospitals
Our articles on this topic
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